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Learn how to solve the issue where users can’t update their personal information

I need to change the name under Manage Your Google Account > Personal Info but the boxes to edit the name are greyed out, the only option is to add pronunciation. Help!

So this is a problem we see often in the Google Workspace Admin support forum:

cant change personal information

Basically in this situation, the administrator has prevented the user from changing their details. There’s two solutions here:

Change user details in Admin Console

Change settings so user can make changes themselves

Follow along using the video, or read through the article for written instructions!

Option 1: Change user details in Admin Console

  1. In your Google Admin console (at admin.google.com)…
  2. Go to Menu  Directory > Users.
  3. In the Users list, find the user. 
  4. Click on Rename User.
  5. Change the First name or Last name—The name that shows up in emails they send, calendar invites, and other Google services.
    Tip: You can enter a company name instead of a person’s name. This is handy if you want your company name to appear instead of your personal name
  6. Click Update User.

Option 2: Give users the right to change their own information

Alternatively if you’re happy for users to change some or all of their personal information, then do the following:

  1. In your Google Admin console (at admin.google.com)…
  2. Go to Menu  Directory > Users.
  3. Click on More options in the top right and click on Allow users to edit profile

You can then choose which pieces of information they can update:

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Then click on Save


Want more personalised help?

I hope this article was of assistance to you, but if you want more personalised help then why not get in touch?

I specialise in helping small business owners just like you work better with Google Workspace so you can save time and money by streamlining your business processes; increasing your productivity; and improving client and employee comunications.

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